A complete suite of hospitality operations management solutions. Everything you need to deliver the best guest experience.Explore
Robust hospitality gateway and voice solutions to provide a firm foundation for your hotel’s technology infrastructure.Explore
An easy-to-use property management system designed for small hotels from the ground up.Explore
Mobile first. User first. Rebuilt from the ground up for mobility, usability and easy staff adoption.
Automate and track handling of guest requests, complaints and internal work orders from assignment to escalation and follow up.Learn More
Optimise and coordinate your housekeeping and cleaning operations across your guest rooms.Learn More
Manage your preventative maintenance program, engineering service requests, equipment and supplies.Learn More
Track and document guest complaints and incident recovery processes including escalation, compensation and follow up.Learn More
Comprehensive concierge application supporting information and bookings for attractions, events, tours and restaurants, as well as luggage, parcel and transportation operations.Learn More
Manage and track laundry and linen activities including inventory, cost and revenue.Learn More
Instant messaging and communications for hospitality operations.Learn More
Leverage data and analytics to maximise performance, guest satisfaction and revenue.Learn More
Track every request from start to finish. In real-time. On any device, anywhere.
“At Rotana, the return on investment of our projects is not just measured based on a break-even period or revenue; it is also about the quality and consistency of service delivered to all our customers without fail. The FCS Connect solution as our new guest service management tool keeps all this in check and enables us with a great reporting functionality to assess where we are and how we can continue to improve and drive guest satisfaction, which was one of our main objectives for the project.”
A complete gateway solution for providing guest data, call accounting, billing and a wide range of interface hub capabilities with all major PMS and PABX systems in the market.Learn More
Robust voice and digital messaging system compatible with all major PMS and PABX systems in the market.Learn More
We are the leaders in hospitality technology with more than 8,000 installations in over 5,000 hotels around the world.